ane. Unlocked: Our guide to unlocking your phone

To bring your phone to Q Link Wireless, you will need to "unlock" your phone before activating it. Merely what is a locked phone? And if you have a locked phone, how practice you unlock it?

What is a locked telephone?

A locked phone is a cell phone that is already tied to a phone provider. There are a couple of reasons why yous may ain a locked phone, including:

  1. You bought your phone from your previous provider and you at present want to utilise it with Q Link Wireless.
  2. You bought a used phone (or were given 1 from a friend or family member), and the phone is still locked on the previous provider's network.

Sometimes a phone provider will lock a telephone onto their network even later the phone contract is paid off or expires. All kinds of phones can exist locked. It doesn't thing if your phone is former or newer. If the telephone has been used earlier, it may however exist locked.

What happens when I own a locked phone?

A locked telephone volition only work with its original provider's network. Fifty-fifty if you put in some other SIM card from a dissimilar provider, the phone won't work.

Therefore, you cannot utilize your phone with Q Link Wireless until y'all unlock and release it from the current provider'due south network. Once a phone is unlocked, y'all tin can take information technology to any wireless carrier you desire.

Don't worry, unlocking your phone from its electric current provider is very easy! It tin be done past contacting the phone's current provider and requesting your phone to exist unlocked. We volition explicate how to unlock your telephone later in this guide. Check other trusted phone unlocking services.

How do I find my telephone's electric current provider?

Find out your phone'south current provider by calling 611 from your phone. You can too get to www.freecarrierlookup.com and enter your telephone number.

How do I bank check if my phone is locked?

There are a couple of ways to check if your phone is locked. The steps are different for Androids and iPhones.

Android Phones:

In that location are 2 ways to cheque if your Android phone is locked:

#1 Check Available Networks in Your Settings—

  • Go to your phone'south Settings.
  • Then go to Connections.
  • Get to Networks (this depends on your phone model and the version of Android Os, but it will say either Mobile Networks, Cellular Networks, or Networks).
  • Select Network Operators (this may accept a few moments to search for available networks).

If only one available network appears, or if Search Network Operators practise not appear as a selection, then your phone is probably locked.

locked android phone available networks
Checking a locked Android phone using the Available networks method.

If several available networks appears after this method, and so your phone is probably unlocked.

Unlocked android
Checking an unlocked Android phone using the Available networks method.

#2 Insert a SIM Carte from Another Carrier—

For this method, you will need a SIM bill of fare from some other carrier.

  • First, brand sure your phone is turned off.
  • So, remove your phone'south SIM card.
  • Supercede with your other SIM card from a different provider.
  • Turn on your telephone'southward ability.
  • Y'all volition see the provider's name at the peak of your screen has changed.
  • Make a phone call.

If you lot cannot place the telephone call, then your phone is probably locked. If you can place the telephone phone call, then your phone is probably unlocked.

iPhones:

Now, allow'south get over how to bank check if your iPhone is locked. There are iii ways to cheque if your iPhone phone is locked:

#ane Cheque Carrier Lock Status in Your Settings (for iPhones updated to iOS xiv and newer)—

  • Open your phone'due south Settings, and select General.
  • Tap on About.
  • If you run across "SIM locked" next to Carrier Lock, then your phone is locked.
iPhone locked SIM carrier
Checking a locked iPhone using the Carrier lock method.
  • If yous run across "No SIM restrictions" next to Carrier Lock, then your phone is unlocked.
iPhone unlocked SIM carrier
Checking an unlocked iPhone using the Carrier lock method.
  • This method may not be supported in all iPhone models. If y'all do not meet Carrier Lock in the About section in your iPhone's Settings, then please refer to one of the 2 methods below.

#ii Check Cellular Information Network in Your Settings—

  • Get to your phone's Settings, and then Cellular.
  • If y'all don't see Cellular Data Network as an option in this carte, then your phone is probably locked.
  • This method may not be supported in all iPhone models. If you do not come across Carrier Services or Cellular Data Network in your iPhone'southward Cellular Settings, then please refer to one of the other two methods explained here.
Locked iPhone Cellular Data Network
Checking a locked iPhone using the Cellular Data Network method.
  • If yous see a Cellular Data Network option in this menu, and so your phone is probably unlocked.
Unlocked iPhone Cellular Data Network
Checking an unlocked iPhone using the Cellular Data Network method.

#3 Insert a SIM Card from Another Carrier—

For this method, you will need a SIM carte du jour from another carrier.

  • Start, brand sure your phone is turned off.
  • And so, remove your phone's SIM card.
  • Replace with your other SIM carte from a different provider.
  • Plow on your phone's power.
  • You will see the provider'southward proper name at the top of your screen has changed.
  • Make a phone telephone call.

If you cannot place the phone call, and so your phone is probably locked. If you can place the phone telephone call, so your telephone is probably unlocked.

How do I unlock my telephone from my current provider?

There are a few requirements for requesting an unlock from your phone's carrier. They are the following:

  1. Make sure your telephone is paid off from its current provider. Your phone's provider will not unlock your phone until all financial contracts are met.
    • If you're still making monthly phone payments to the current provider, then you'll have to contact them to pay off your lease or contract.
    • If you purchased or received your telephone from someone else and the telephone is not paid off, you cannot pay off the phone'due south contract. Please enquire your phone'south provider for further instructions, or upgrade your phone with Q Link Wireless.
  2. Your telephone's provider volition not unlock your telephone if it is flagged every bit lost, stolen, or involved with fraudulent activity. Delight ask your phone's provider for further instructions, or upgrade your phone with Q Link Wireless.

If you meet all of the requirements, then all you lot have to exercise is contact your phone's provider to unlock it! Remember, carriers may ask y'all multiple times to stay and not unlock your phone. They desire you lot to keep paying for their services. You may need to exist house with them and tell them several times that desire to unlock your telephone.

We have created this easy guide to help you unlock your telephone from your current carrier. Just find your provider from the list below to learn near unlocking your telephone.

Assurance Wireless

AT&T

Heave Mobile

Consumer Cellular

Credo

Cricket

FreedomPop

Google Fi

Kroger Wireless

Metro by T-Mobile

Mint Mobile

Net10 Wireless

SafeLink Wireless

Simple Mobile

Dart

Direct Talk

Tello Mobile

Ting

T-Mobile

Total Wireless

TracFone

U.s.a. Cellular

Verizon

Virgin

Walmart Family Mobile

Fly Alpha (Xfinity Mobile)

Assurance Wireless:

You can contact Assurance Wireless at one-888-321-5880, or visit their Help Heart.

Unlocking requirements:

  • The device must be provided past Assurance Wireless
  • The device has been active for at least 12 months

How to unlock from Assurance:

  • Contact Assurance Wireless at 888-321-5880 to receive the unlocking code
  • Make certain you lot are connected to the T-Mobile or Sprint network or Wi-Fi.
  • Choose your device on the Devices folio, and so click the Security drop-downwardly to find Mobile Device Unlock steps.
  • Select Permanent Unlock
  • Wait while the device completes the unlock.
  • Restart the device.
  • Contact Assurance Wireless if:
    • You practice non encounter the apps or settings listed for your device, equally it may require an unlock code.
    • Y'all meet the eligibility requirements only cannot unlock your device.
    • You have a device not listed on the Devices page.

AT&T:

To unlock your phone from AT&T, go to AT&T'south unlock your device page on their website, then provide your account information to log in. In that location you can receive an unlock code. Or you can contact AT&T at 1-800-331-0500.

Unlocking requirements:

  • Your device isn't active on another AT&T account.
  • Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID (formerly GoPhone) devices must have at to the lowest degree 6 months of active service.

How to unlock from AT&T:

  • Get to AT&Ts unlock your device page
  • Provide business relationship information
  • Ostend and receive unlock code

Heave Mobile:

Please contact Boost Mobile for further help with unlocking your phone from their network.

Unlocking Requirements:

The device has been agile on the associated account for at least 12 months

How to Unlock from Boost:

Eligible customers tin request a domestic SIM unlock by contacting Boost Mobile Customer Care at 1-888-Boost-4U

Consumer Cellular:

Please contact Consumer Cellular at i-800-345-5510 for further aid with unlocking your phone from their network.

Unlocking Requirements:

You must have been active for a minimum of 180 days of service

How to Unlock from Consumer Cellular:

Call their customer service for step-by-stride directions.

Credo:

Please contact Credo for further assistance at 1-800-411-0848 with unlocking your phone from their network.

Unlocking Requirements:

  • The device was purchased from CREDO
  • The device has been activated on our service for at least 90 days

How to Unlock from Ideology:

Telephone call their customer service for pace-by-stride directions.

Cricket:

Please contact Cricket for farther assistance with unlocking your telephone from their network.

Unlocking Requirements:

  • The device you want to unlock has been active for at least six months of paid service on that device.
  • The device is designed for use and locked to Cricket's network.

How to Unlock from Cricket:

  • Call Customer Support at 1-800-CRICKET (i-800-274-2538).
  • To asking a Cricket Mobile Device unlock, please telephone call or chat with a Cricket Back up Advocate, or visit your local Cricket store.

FreedomPop:

Please contact FreedomPop at ane-888-743-8107 for further assistance with unlocking your phone from their network.

Unlocking Requirements:

If you've purchased a new iPhone from FreedomPop you may submit an unlock request afterward twelve (12) months of continuous paid agile service on a FreedomPop plan.

How to Unlock from Freedompop:

To unlock your device, please submit your unlock request to back up@freedompop.com.

Google Fi:

Please visit Google Fi's Help Center, or contact their customer service for information on unlocking your phone from their network.

Unlocking Requirements:

Please contact Google Fi at (855) 696-1128 for aid.

How to Unlock from Google Fi:

Please contact Google Fi at (855) 696-1128 for assistance.

Kroger Wireless:

Delight contact Kroger Wireless at 1-866-434-7796 for further help with unlocking your telephone from their network.

Unlocking Requirements:

Kroger Wireless will automatically unlock Kroger Wireless phones purchased from The Kroger Family of Co. stores no later than one year after initial activation, for customers that are in full compliance with Kroger Wireless' Terms & Conditions.

How to Unlock from Kroger i-wireless:

If you have questions almost the status of a phone unlock request, you may contact Kroger Wireless Customer Service past calling 1-866-434-7796 or visiting their website.

Metro by T-Mobile:

Please contact Metro by T-Mobile at 1-888-863-8768 for further assistance with unlocking your phone from their network.

Unlocking Requirements:

  • The device must be purchased from Metro by T-Mobile.
  • I hundred lxxx (180) days must have passed since the device's activation date.

How to Unlock from Metro by T-Mobile:

  • Brand sure you are connected to the Metro by T-Mobile network or Wi-Fi.
  • Swipe upwardly on your Dwelling screen to open the Apps tray and follow the steps below:
    • Newer Samsung Devices (2019 or newer): Settings > Connections > More Connection Settings > Select Network Unlock
    • Other Android Devices: Employ the Device Unlock app or Unlock app pre-installed on your device and follow instructions on-screen. If you do non have this app, your device is unlocked or it is on a 2019 or newer OS.
  • Select Permanent Unlock
  • If you have an Apple device, once information technology becomes eligible, Metro past T-Mobile will automatically qualify, and initiate unlock for your device remotely. To consummate the unlock on your device, delight follow these steps.
    • Verify that your device is eligible to be unlocked.
    • Brand sure your device is on WiFi.
    • Insert a non-T-Mobile SIM card into your Apple device and complete the beginning-time employ.
      • If the device has already been fix up, follow the on-screen instructions to sign in to your Apple tree ID.
      • If you don't become the setup prompt or if no SIM is available:
        • Back up your iPhone.
        • Subsequently you make a backup, erase your iPhone.
        • Restore your iPhone from the backup y'all just made.

Mint Mobile:

Delight contact Mint Mobile at 1-800-683-7392 for farther assistance with unlocking your phone from their network.

Unlocking Requirements:

  • Customers are eligible for this program just once every twelve months.
  • A person who requests unlocking must be the customer of record with Mint Mobile on the service and Mint Mobile tin, at its discretion, require proof that the requisite party is the client of record.

How to Unlock from Mint Mobile:

Customers who would similar to check if they are eligible for or can submit a request to unlock their phone(south) can practise so by calling customer care at 1-800-683-7392.

Net10 Wireless:

Please contact Net10 Wireless for farther assist with unlocking your telephone from their network.

Unlocking Requirements:

  • Customers must request handset unlocking. NET10 volition unlock the phones of electric current and former NET10 customers without charge. Non-former customers may asking unlocking, merely NET10 may charge a reasonable fee.
  • The NET10 phone must accept been activated on NET10 Service for no fewer than 12 months with Service Plans redeemed in no fewer than 12 months

How to Unlock from Net10 Wireless:

Please contact Net10 Wireless at one-877-836-2368 for assistance.

SafeLink Wireless:

Please contact SafeLink Wireless for further assistance with unlocking your telephone from their network.

Unlocking Requirements:

  • Simply the original approved SafeLink subscriber is eligible to make the request.
  • Customers must have had their locked device activated on SafeLink service for no fewer than 12 months, received Lifeline supported service or redeemed air time cards in no fewer than 12 months, and non take had their telephone number recycled or ported.
  • Customers must request this interim unlocking solution while their service is active or within 60 days after their service expires. This 60-day grace menstruation applies even if the customer's telephone number was recycled or ported.
  • Customers must currently ain a SafeLink branded handset model activated with SafeLink service subsequently February eleven, 2014.
  • Customers are eligible for this programme only in one case every twelve months.

How to Unlock from SafeLink Wireless:

Please contact SafeLink at ane-888-442-5102 for assist.

Simple Mobile:

Delight contact Simple Mobile for farther assistance with unlocking your phone from their network.

Unlocking Requirements:

  • Unproblematic Mobile volition unlock the phones of electric current and former Elementary Mobile customers without charge. Non-onetime customers may request unlocking, but Simple Mobile may accuse a reasonable fee.
  • The Uncomplicated Mobile Handset must have been activated on Simple Mobile Service for no fewer than 12 months with Service Plans redeemed in no fewer than 12 months.

How to Unlock from Simple Mobile:

Customers who would like to bank check if they are eligible or submit an unlocking request can do so by calling 1-877-878-7908.

Dart:

Please contact Sprint for farther assistance with unlocking your phone from their network.

Unlocking Requirements:

  • The device must be sold past Sprint.
  • The device must be or accept been agile on the Sprint network for a minimum of 40 days.
  • Sprint may asking proof of purchase or boosted data at its discretion and sure other exceptions may apply

How to Unlock from Dart:

Customers who would like to bank check if they are eligible or submit an unlocking request tin can do so by calling 1-888-211-4727.

Straight Talk:

Delight contact Directly Talk for further assistance with unlocking your telephone from their network.

Unlocking Requirements:

  • Straight Talk will unlock the phones of current and former Straight Talk customers without charge. Not-sometime customers may asking unlocking, only Straight Talk may charge a reasonable fee.
  • The Direct Talk phone must have been activated on Directly Talk Service for no fewer than 12 months with Service Plans redeemed in no fewer than 12 months.

How to Unlock from Straight Talk:

Customers who would like to check if they are eligible or submit an unlocking asking tin can do so by calling 1-888-442-5102.

Tello Mobile:

Please contact Tello Mobile for farther assistance with unlocking your telephone from their network.

Unlocking Requirements:

  • The device is currently active on Tello Mobile and the applicable business relationship has been active for at least 90 days.
  • The account associated with the device does not have more than than i unlocked device inside a 12-month period; each account is immune 2 device unlocks within a 12-calendar month menses.
  • The device must remain agile for at least 30 concurrent days, with the aforementioned subscriber/number, on the aforementioned Tello Mobile business relationship

How to Unlock from Tello Mobile:

Customers who would like to check if they are eligible or submit an unlocking request can practise so by calling i-866-377-0294.

Ting:

Please contact Ting for farther assistance with unlocking your phone from their network.

Unlocking Requirements:

Contact Ting at 1-855-846-4389, or visit their website: https://ting.com/blog/unlocked-prison cell-phone/.

How to Unlock from Ting:

Contact Ting at one-855-846-4389, or visit their website: https://ting.com/web log/unlocked-jail cell-phone/.

T-Mobile:

Please contact T-Mobile at one-800-937-8997 for further assistance with unlocking your phone from their network.

Unlocking Requirements:

  • The device must be sold past T-Mobile.
    • Unlock eligibility for mobile devices on Postpaid plans:
      • The device must have been active on the T-Mobile network for at least xl days on the requesting line.
    • Unlock eligibility for mobile devices on Prepaid plans
      • At least 365 days must have passed since the device was activated on the T Mobile network.
      • If the device was activated less than 365 days ago, so the Prepaid account associated with the device must have had more than $100 in refills during that catamenia for each line active on the account. In improver, more fourteen days must accept passed since the device was purchased.
      • No more than ii mobile device unlocks have been completed per line of service in the concluding 12 months.

How to Unlock from T-Mobile:

  • Make sure you are continued to the T-Mobile network or Wi-Fi.
  • Select your device blazon below and follow the steps:
    • Android:
      • Swipe up on your Home screen to open your Apps list and follow the steps for your manufacturer:
        • Samsung: Settings > Connections > More Connexion Settings > Network Unlock
        • OnePlus: Settings > Wi-Fi & internet > SIM & network, so cull Advanced or Network Unlock
        • LG: Settings > Network & net > Mobile networks > Network unlock > Proceed
        • T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock
        • Older Android or other manufacturers:
          • For Android 7 and newer, open the Device Unlock app. If you lot don't have this app, your device is either unlocked or uses ane of the newer steps above.
          • For Android vi and older, choose your device on the Devices page, and so click the Security drop-down to find Mobile Device Unlock steps.
      • Select Permanent Unlock and wait while the device completes the unlock.
      • Restart the device.
    • Apple iPhone:
      • If you accept a locked iPhone that's eligible, Contact usa so we tin submit the unlock.
        • If your iPhone is showing unlocked on My T-Mobile, follow these steps to complete the procedure.
    • Other devices:
      • Choose your device on the Devices page, and so click the Security drop-downward to notice Mobile Device Unlock steps.
      • If the steps mention an unlock code, Contact us and so we tin provide it.

Total Wireless:

Please contact Total Wireless for farther assist with unlocking your phone from their network.

Unlocking Requirements:

  • Current and former Total Wireless customers without charge. Non-former customers may request unlocking, simply Total Wireless may accuse a reasonable fee.
  • The Total Wireless phone must have been activated on Total Wireless Service for no fewer than 12 months with Service Plans redeemed in no fewer than 12 months.

How to Unlock from Total Wireless:

Contact Full Wireless at 1-866-663-3633.

TracFone:

Please contact TracFone for further assistance with unlocking your phone from their network.

Unlocking Requirements:

Contact TracFone at 1-888-442-5102 for unlocking requirements.

How to Unlock from TracFone:

Y'all can cheque if yous are eligible or submit a asking in TracFone's online portal at world wide web.tfwunlockpolicy.com, or contact TracFone at 1-888-442-5102.

US Cellular:

Please contact US Cellular for further assist with unlocking your phone from their network.

Unlocking Requirements:

  • After 120 days The states cellular will automatically unlock devices that are not:
    • U.S. Cellular cannot unlock devices that take been sold by other carriers.
    • U.S. Cellular locked 4G LTE devices that were launched earlier February 1, 2016; some of these devices can exist unlocked via a software update.
    • U.S. Cellular locked 1X and 3G devices that were launched before February 1, 2016; some of these devices may exist unlocked upon request. Delight contact Customer Service for assistance with these devices.
    • U.S. Cellular may not be able to unlock a device due to technology obsolescence.

How to Unlock from US Cellular:

Contact US Cellular at 1-888-944-9400.

Verizon:

Please contact Verizon for further assist with unlocking your telephone from their network.

Unlocking Requirements:

  • Beginning on 7/23/2019, devices purchased from Verizon are locked for 60 days from the appointment of purchase. This policy applies to new and existing customers, postpaid and prepaid plans, and customers porting their service to some other carrier.
    • Device purchased at full retail price or on a device payment agreement – Locked for sixty days from purchase.
    • Device purchased on a device payment agreement and paid off prior to lx-mean solar day requirement – Locked for threescore days from purchase.
    • Customers unlocking service – Device remains locked until the sixty-twenty-four hours requirement has been met.
    • Verizon service canceled while the device is locked – Device remains locked until the 60-mean solar day requirement has been met.
    • Prepaid customers – Locked for 60 days from purchase

How to Unlock from Verizon:

Contact Verizon at 1-800-922-0204 for assistance.

Virgin:

Please contact Virgin for further aid with unlocking your phone from their network.

Unlocking Requirements:

The device must be HSPA or LTE compatible. Please visit Virgin's Help Center for more information, or contact Virgin at 1-888-322-1122.

How to Unlock from Virgin:

Contact Virgin at 1-888-322-1122.

Walmart Family Mobile:

Please contact Walmart Family Mobile for further aid with unlocking your phone from their network.

Unlocking Requirements:

  • Walmart Family Mobile will unlock the phones of current and former Walmart Family unit Mobile customers without charge. Non-old customers may request phone unlocking, but Walmart Family Mobile may accuse a reasonable fee.
  • The Walmart Family Mobile Phone must have been activated on Walmart Family Mobile Service for no fewer than 12 months with Charge per unit Plans redeemed in no fewer than 12 months.

How to Unlock from Walmart Family Mobile:

Customers who would like to check if they are eligible or submit an unlocking request tin do then by calling Customer Care at 1-877-760-8760.

Wing Alpha (Xfinity Mobile):

Delight contact Fly Alpha at 1-888-936-4968 for further assistance with unlocking your telephone from their network.

Unlocking Requirements:

  • The phone must be an Xfinity Mobile device.
  • The phone cannot be active on some other Xfinity Mobile client's account. If the phone previously was active on another Xfinity Mobile customer's account, it must exist paid for in full.
  • You must have completed and paid for at least 1 full billing cycle of Xfinity Mobile service since purchasing the telephone.
  • A minimum of 60 days must have passed since yous activated the phone.
  • The device must have been purchased on the account of the authenticated client who is requesting the unlock.

How to Unlock from Wing Alpha:

  • If yous meet the unlock eligibility requirements, contact an Xfinity Mobile specialist via chat or text at 1-888-936-4968 to asking the unlock.
    • If you are in the military, you'll need to visit a store before calling.
  • One time Fly Alpha receives your request and confirms eligibility, they will email you an unlock code.
  • When you receive your unlock code, insert a non-Xfinity Mobile SIM in your phone.
  • Enter the unlock code provided past Xfinity Mobile.

What if I am having problems with unlocking my phone?

Some CDMA smartphones may be tied to a heavy contract with their previous carriers that will not allow them to be transferred to a GSM network.

If yous believe you may be experiencing this state of affairs, you will almost likely take to purchase a new smartphone to savor our upgraded network or bring some other smartphone you have.

2. Can I keep my number on the upgraded network?

Yes, you lot tin can! We know how important it is to keep your number, so we've made sure that our customers won't lose this in the procedure. To make sure you can go on to utilise your current Q Link number, yous'll have to insert your upgraded SIM Card into your telephone & place a test call. This will activate the new SIM Carte du jour, and your current number volition and then exist tied back to it.

If you take questions on how to actuate, please requite our direct-to-amanuensis line a call at, ane (888) 505-7678.

three. Will my phone piece of work on the new 4LTE/5G network?

Of course! We've upgraded our network to 4G LTE/5G but that doesn't mean 4G LTE is gone. Based on your electric current phone model, and physical location, your new SIM Card will connect to whichever network is most uniform. Your phone will do this automatically, so your connectedness is seamless and uninterrupted.

For information on our nationwide coverage, visit our coverage map.

4. Why won't my new SIM Card work with my ZTE?

If you have a Quest v and have received an error bulletin after inserting your new SIM Card, then you've come to the right place! You'll well-nigh likely have to update the software on your telephone, and then we've put together a few steps on how to get this started. Once completed, your phone & SIM Carte should work smoothly.

Pro tip: Before starting, make sure your new SIM Card has been removed from your phone and that your phone is at least sixty% charged. Connecting your phone to a charger may also aid. You should besides be connected to Wi-Fi.

Check the version of your ZTE Software

Allow'southward start by checking the current version of your ZTE software.

  1. Get toSettings > Scroll down & TapSystem
  2. SelectAdvanced > And then hitAbout telephone
  3. Scroll down to the bottom of the screen and check your build number

If your build ends in B14, your phone is running on the latest ZTE software.

Now, if your build ends between B06 & B11, you lot will take to update your phone until information technology reaches version B14.

Build numbers are:

B06

B09

B10

B11

B14

Updating your ZTE Software

At present that you've plant your build number, you can commencement from here.

  1. Get dorsum and tapAdvanced
  2. And so, tapSystem Update > HittingZTE Update
  3. TapCheck for Update

If an update is found, your phone will automatically begin downloading it to your phone.

In one case you have successfully updated your ZTE software, you'll need to perform a Network Reset. This volition clear "junk files" and makes your telephone run faster. And don't worry! A Network Reset won't delete any files stored on your phone.

Resetting Your Network

  1. TapSettings > HitSystem
  2. ChooseReset Options > ThenReset Wi-Fi, mobile & Bluetooth

Once your ZTE software has reached B14, insert your new SIM Card into your phone and perform another Network Reset (run into instructions above).

Your phone will then restart and connect to our upgraded network! You can now surf, stream and use all your favorite apps at faster speeds than ever before.

If y'all've completed each of these steps and your phone is still displaying an error bulletin, it'southward best to speak to our Tech Support team.

Give us a call at ane (888) 505 – 7678 and we will connect you to an agent who can assistance resolve this event for you.

five. Wi-Fi Auto-Connect Locations

Q Link Wireless has teamed up with these 50 sponsors to bring you FREE Wi-Fi hotspot connections in over 10 Million locations nationwide. All you need is the My Mobile Account App installed on your smartphone, and nosotros'll take intendance of the rest!

A

  • ATT Wi-Fi

B

  • All-time Buy
  • Bloomingdales
  • Budget Inn
  • Buffalo Wild Wings

C

  • Chick-fil-A
  • Chuck-E-Cheese
  • Clarion
  • Courtyard

D

  • Days Inn
  • Denny's
  • Disney Theme Parks

E

  • El Pollo Loco

F

  • Firestone

One thousand

  • Gap

H

  • H&Yard

I

  • IHOP
  • IKEA
  • Islands Restaurants

K

  • Kaiser Permanente
  • KFC

M

  • Marriott
  • McDonald's
  • Michael's

Northward

  • Nordstrom

O

  • Part Depot

P

  • Panda Limited
  • Panera
  • Pizza Hut
  • Planet Fitness
  • Popeyes

R

  • Ralph'south
  • Cherry Lobster
  • Residence Inn

S

  • Sams Club
  • Sears
  • Sheraton
  • Six Flags
  • Staples
  • Starbucks
  • Super viii

T

  • Taco Bong
  • Target
  • Travel Social club

U

  • Universal Studios & Islands of Adventure

V

  • Von'southward

West

  • Walmart
  • Wendy's
  • Whole Foods Market place

Y

  • Grand House

half dozen. How practise I cancel service?

We are sorry to run into you go. Contact customer service at one-855-754-6543to de-enroll from your Q Link Wireless service.

vii. Do you lot offering HotSpots?

Well, that depends!

Hotspots (Wi-Fi Motorcar-connect) vs Hotspot (On a device)

Hotspots are admission points where you can connect to FREE internet within our nationwide network. This is referred to as "Wi-Fi Offloading" or "Wi-Fi Auto-connect", and tin exist turned on with the My Mobile Account app.

We presently have 10-million locations with FREE Wi-Fi available to our customers. If y'all have the App permissions enabled for My Mobile Account App, we'll auto-connect you lot to the nearest bachelor Wi-Fi spot, saving you information & money. Check the My Mobile Account app to observe Gratis internet hotspots near y'all! (We also have a user-friendly list of participating locations here.)

A Hotspot on a phone, even so, is the ability to tether your other devices (laptops, phones, and tablets) to your phone'south data connection, assuasive those devices to access the Internet. Q Link Wireless currently does non offer 'Hotspot for devices' with our plans, but check back soon, as nosotros are constantly improving our network and options!

Security Concerns Related to Hotspots

You should never use a public hotspot to share your personal data with websites (such as credit card or banking data). Criminals can intercept the data and utilize it for their own personal gain. If you demand to share personal information over a public wi-fi network, it is advisable to use a VPN.

Q Link Wireless is not responsible for data breeches or irresponsible data use.

8. How do I become the latest software update on my Q Link phone?

Updating your Q Link telephone is the best manner to enjoy the latest and greatest software bachelor, and information technology's absolutely gratis! Run across below to acquire exactly how to bank check for the newest updates on your Q Link Phone.

  • ZTE N817:
    Settings > System Updates > Update ZTE Software
    Click hither to view screenshots!
  • ZTE N818S:
    Settings > Organisation Updates > Update ZTE Software
    Click here to view screenshots!

Note: This fix of instructions will work with almost ZTE phones. If you do non have either of these devices, refer to your phone's User Manual for more than data.

Q Link releases new updates all the time! Exist sure to check back every at present and then to ensure your phone is up-to-engagement and running the newest software.

Not certain which update version your Q Link telephone is running?

Hither is how to cheque:

  • ZTE N817:
    Settings > About Telephone> scroll to 'SW Version' and refer to the final 3 digits. That is the software version your phone is currently running.
  • ZTE N818S:
    Settings > Near Phone> whorl to 'Build Number' and refer to the last 3 digits. That is the software version your phone is currently running.

NOTE: Don't worry if your phone is more than ane software version behind the most recent one. You can however enjoy the latest update, yet, you lot will non be able to go directly from your current software to the latest one. Yous will need to download each update individually until you lot are fully caught up. See the instructions higher up to kickoff updating your phone now!

9. How do I figure out how much information I need?

Q Link Wireless at present offers additional monthly data at the everyman rates effectually! Information can exist used for email, web browsing, videos, music, social media, downloads, and more.

Just how exercise you know which Data program is right for you?

Use the Information Calculator to make up one's mind exactly how much Information you'll need for the month.

How to use the Data Calculator Tool by Q Link Wireless

First, click this link:  Data Calculator

Adjacent, click the Data buttons at the top of the calculator. This illustrates what each amount of Data volition get you. Once you've chosen the Information amount, the meters directly beneath information technology volition brandish how much activity that Data volition get you.

You can likewise manually adjust the book or frequency (monthly, weekly, or daily) of each category based on your specific needs. The highlighted Data button will alter depending on your adjustments.

To see your results, also as a suggested plan based on your projected usage, stop adjusting the calculator to match your needs.

At the very bottom of the screen, you can see how we've calculated Information usage for different activities.

ten. How do I set upwards call forwarding?

What is call forwarding?

Q Link Wireless offers the Find Me, Follow Mefeature. Telephone call forwarding allows you to send your incoming calls to another number. Yous can ready it up to forwards all your calls immediately or forward if yous don't answer the phone call.


Are there restrictions to call forwarding?

  • You can't forward calls to international numbers.
  • You lot tin only forward calls to x or xi digit numbers.
  • Forwarding while roaming depends on network capabilities.

How practise I set up telephone call forwarding?

  • Android
      • From the Dwelling house screen, tap the Carte key.
      • Tap Settings.
      • Tap Call settings.
      • Tap Call forwarding.
      • Tap Ever forward.
      • Enter the number y'all want to use for call forwarding.
      • Tap Enable.
  • iPhone
    • From the Home screen, tap Settings > Phone > Call Forwarding.
    • Tap the white slider to turn it green.
    • Tap Frontwards to.
    • Enter the desired number to forward calls to (use your own number to have calls forrad to your voicemail).
    • Tap Call Forwarding.

How do I plow off call forwarding?

To plough off or cancel call forwarding that you lot have set upwards, follow these steps:

  • Android
      • From any Home screen, tap the Menu cardinal.
      • Tap Settings.
      • Tap Telephone call settings.
      • Tap Voice telephone call.
      • Tap Phone call forwarding.
      • Tap Ever forward.
      • Tap Disable.
  • iPhone
    • From the Home screen, tap Settings > Telephone > Phone call Forwarding.
    • Tap the greenish slider to turn it white and cancel call forwarding.

11. What is Qlixar?

QLIXAR Rewards is a gratuitous app exclusively for Q Link Wireless Members and a mode to earn free information and minutes.  Are you interested in topics like Politics and Tech? Food and Health? Gaming and Travel? Then Qlixar is for you! The more yous interact with the app, the more than QLIXAR COINS you earn which are easily be redeemed for gratis minutes and free information.

From entertainment videos, the latest news straight from the hottest sources, and interactive surveys… there is no stop to the fun y'all can have with QLIXAR. Plus, we are constantly uploading and adding new content for you to enjoy.

Download QLIXAR here.

12. How do I download gratuitous apps to my Android smartphone?

You can download complimentary apps to your Q Link Android smartphone using the Play Store app, which comes pre-installed on your Q Link smartphone, and so yous can access it right away. To download your free apps, yous'll just need to sign into the Play Store with a free business relationship.

If y'all already have an email address ending in '@gmail.com', you can use that to sign in on the Play Store app. Simply open the Play Store app and sign in using your email accost and the aforementioned password yous use to check your email.

If you don't take an '@gmail.com' electronic mail address, follow these steps to set up your gratis account on the Play Store:

  1. Open the Play Store app on your Q Link phone.
  2. When you're prompted to add a Google Business relationship, select "NEW".
  3. Provide your kickoff and last name, and and so create a username and password for your new account.
    Note: This will also create a new email account with Gmail, where you'll get emails regarding your Play Store downloads.
  4. Accept the Terms & Conditions, and you're all set! If you don't have a credit card to enter, don't worry. You lot tin skip that step and even so download complimentary apps to your phone.

That's information technology! Now you can scan the Google Play shop and download free apps to your Q Link phone. Don't forget to connect to Wi-Fi earlier you lot download apps to your phone, so you don't use up your data on downloads.

xiii. What types of proof of government programs do you lot accept?

To qualify for Q Link's Lifeline program you must submit a 'proof document' showing y'all participate in a qualifying program.

Note: Just submit one type of proof showing participation in a government program. If you participate in more than one government plan, upload a re-create of proof showing participation in merely1 of the programs. (Please only send a copy, NEVER send Q Link Wireless the original document. If you need help obtaining copies, visit your local library)

Here are the almost common types of proof documents:

  • Supplemental Security Income (SSI)
    • Do good Check Stub from the Social Security Assistants
    • Social Security Argument of Benefits
    • Other official documentation from a State Agency indicating electric current participation
  • Food Stamps, or Supplemental Nutrition Assistance Program (SNAP)
    • Laurels Letter
    • Other official documentation from a State Agency indicating current participation
  • Medicaid
    • Honor Letter
    • Other official documentation from a State Agency indicating current participation
  • Department 8, or Federal Public Housing Aid
    • Award Letter
    • Public Housing Assistance Lease Understanding
    • Section 8 Voucher
    • Other official documentation from Public Housing Agency
  • Veterans Pension or Survivor's Pension
    • Pension Grant Letter
    • Veterans Pension COLA Adjustment Letter
    • Survivors Pension Benefit Summary Letter of the alphabet

Click here to submit your proof of eligibility now!

To see state-specific types of proof, click here and select your state. Yous can also learn how to transport u.s. your proof documents past clicking here.

xiv. What is the Refer-A-Friend program, and how do I participate?

Our Refer-A-Friend program easily gets y'all a bonus of 100 free minutes and 100MB of free data, but by spreading the word most Q Link's Free Lifeline service! To participate, simply refer your friends and family members whoexercise not alive with yous to Q Link Wireless, by having them apply by visiting world wide web.qlinkwireless.com.

You will become 100 complimentary minutes and 100MB data credited to your account foreach qualified person that is approved and receives their Q Link telephone service. (Terms and conditions do apply)

The easiest way to claim your costless 100 minutes and 100MB information is to send us an email past clicking here . Brand sure to provide your information just like it is on your Q Link account. In the message, explain that y'all're requesting your Refer-A-Friend minutes and provide the name and enrollment ID (or their Q Link phone number) of each person yous referred.

Please permit upwards to 72 hours for our Customer Back up team to begin processing your asking.

An case would look similar this: (more…)

15. Is Q Link Wireless' website secure?

The security of your personal data is extremely of import to usa, so all Q Link Wireless web pages, including the ones that incorporate sensitive information (such equally your date of birth), are encrypted using Secure Socket Layer (SSL) engineering science. This means your personal information is kept private and tin merely be seen past our administrators and y'all. SSL is a usually-used protocol for managing the security of a message manual on the Cyberspace. Examples of websites where you will notice SSL includes online banking and trusted eCommerce websites.

There are several means to verify the security of a website. The easiest mode is to check if the URL starts with HTTPS instead of the unsecured HTTP protocol. Secure pages also have a modest padlock icon on the lesser or the height of the screen.

17. Do I have to return the Q Link phone if I disenroll from Lifeline?

No you don't, the telephone is yours to keep! Later on cancelling, you can use it until your service runs out.

Feel free to come back to Q Link any fourth dimension. We miss you already!

18. Where tin I bank check the coverage in my area?

Q Link Wireless has outstanding national coverage that reaches more than 280 meg people! However, coverage is not available everywhere. Network coverage depends on the area, conditions, point strength, traffic volumes, service outages, technical limitations, likewise as other factors. Coverage and service areas may vary and modify without notice. Head over to our coverage page to check your address/location.

We strive to simply offer service in the areas where coverage is available. The easiest mode to cheque if we have service in your expanse is to use online hither. If yous alive in an expanse where network coverage does not reach you, the organisation will let you know before submitting your application.

xix. I am visually impaired. Can I request a large button telephone?

Q Link Wireless ships out Android smartphones, which have options built-in for the visually impaired. In fact, well-nigh smartphones have these options – even iPhones! Smartphones released after 2016 have the power to turn on enlarged icons for easier viewing, compression to zoom, change contrast or even invert colors. The simplest choice is to enable TalkBack if y'all have Android, or VoiceOver if you accept iOS.
To have your phone read text aloud for you, follow these steps:

Android

ane. Become to Settings. (Locating your Settings menu will differ based on your Android version.)
ii. Scroll down and select Accessibility.
3. Select TalkBack.
4. Select the desired Vision pick.
five. If you have Android Lollipop installed on your phone, then y'all will also take the selection for high contrast and color inversion.

iPhone

one. Open the Settings card on your Domicile screen.
2. Select General.
3. Select Accessibility.
iv. Select Vision then select VoiceOver to toggle on and off.
five. Select the desired VoiceOver customization choice. You will also see the option to increase contrast and invert colors.

For more data on setting up your phone to be more visually-impaired friendly, click here: https://www.afb.org/blindness-and-low-vision/using-engineering/prison cell-phones-tablets-mobile

20. Does Q Link Wireless offering accessories for cell phones?

Q Link Wireless does not sell phone accessories at this fourth dimension.  You may discover accessories for your phone by searching on www.google.com by entering your phone's manufacturer make and model number. You can besides visit your local major electronic retail shop and view their choice of accessories.

21. What is the difference between a SMS, an MMS, and a text message?

SMS, which stands for "Short Bulletin Service," is the same matter every bit a text bulletin.

MMS stands for "Multimedia Messaging Service." MMS letters include any pictures or videos sent via text bulletin.

Unlimited SMS and MMS messages are included in Q Link Wireless plans, at no extra cost. To acquire how to send a text, picture, or video bulletin on your Q Link telephone, delight refer to your phone'due south user manual.

22. I don't like my replacement phone. Can I re-agile my old Q Link jail cell telephone?

Yes, you can re-active your previous Q Link cell phone at whatever time. To complete your request, yous must know your previous Q Link phone's Electronic Series Number, orESN (this may be called an "MEID" on your phone). Hither are some instructions for finding your telephone's ESN.

Once this is consummate, visit world wide web.qlinkwireless/actuate for detailed activation instructions and aid in completing this process. Make sure both phones are charged and available to update the settings.

You lot will take the selection to update a previous Q Link prison cell phone, or add together a new compatible smartphone to your account!

23. How exercise I detect my telephone'due south ESN or MEID?

Finding your phone's Electronic Series Number (ESN) or Mobile Equipment Identifier (MEID) is easy. At that place are 2 ways to find your Q Link cell phone'southwardESN orMEID:

  • Underneath your phone's battery, simply remove your phone'due south back comprehend and bombardment and await for the word "ESN" or "MEID", and the number volition be printed immediately later on.
  • In your Q Link prison cell telephone'due south Settings, go to Settings > About Device > Status.