If you come across No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or if you can't connect to a mobile network or mobile data, notice out what to do.

Check your coverage area

  • Make certain yous're in an area with mobile network coverage.
  • Turn mobile information off and then back on again. Become to Settings, so tap Cellular or Mobile Information. If you're using your iPad, you may encounter Settings > Mobile Data.
  • If you're travelling internationally, make sure your device has been prepare for data roaming. Become to Settings > Mobile Data > Mobile Information Options > Data Roaming.
    Top part of an iPhone screen showing mobile data settings

If you lot're on AT&T'southward 3G network

AT&T is phasing out their 3G network. If you see No Service in the status bar of your device and you take an iPhone 5s, iPhone 5c or earlier, or an iPad 2 Wi-Fi + Cellular or before, contact your network provider to talk over your options. If you accept an iPhone half dozen or afterward or an iPad (3rd generation) or subsequently, follow these steps:

  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. Become to Settings > Mobile Data. Then:
    • For iPhone, tap Mobile Data Options, then turn on Enable LTE.
    • For iPad, plow on LTE.

If you still come across No Service later following these steps, contact your network provider.

iPhone and iPad devices that support 5G networks are not affected by the phasing out of 3G networks.

Restart your iPhone or iPad

Check for a Network Provider Settings update

To manually check for and install a network provider settings update:

  1. Make certain your device is connected to a Wi-Fi or mobile network.
  2. Tap Settings > General > Virtually. If an update is available, you'll see an option to update your network provider settings.
  3. To come across the version of network provider settings installed on your device, tap Settings > Full general > About and look next to Network Provider.

If you insert a new SIM card into your iPhone or iPad, you will need to download the network provider settings for your new network provider.

Take out the SIM card

After removing the SIM bill of fare, put information technology dorsum in.

  • If the SIM card is damaged, or doesn't fit in the SIM tray, ask your network provider for a new SIM menu.
  • If yous transferred your SIM carte from some other device, enquire your network provider whether your SIM carte works with your iPhone or iPad.

Find out more than about removing your iPhone SIM bill of fare or iPad SIM card.

Reset your Network Settings

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This volition likewise reset Wi-Fi networks and passwords, mobile data settings, and VPN and APN settings that you've used before.

Update your iPhone or iPad

Contact your network provider

Problems with your network provider or account may affect your service. Contact your network provider to:

  • Verify that your business relationship is agile and in skillful standing.
  • Brand sure there are no outages in your area.
  • Check that your device hasn't been blocked from receiving mobile data services and that it has been prepare with the right information plan.

Only your wireless network provider tin can access and manage details most your business relationship:

  • iPhone wireless network providers
  • iPad wireless network providers

Get more help

Published Engagement: